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Customer Support

Do you have a question? Simply send us an e-mail by fill in the form below. We will get back to you within 24 hours. Below you have a few common questions:

I can’t find the colour I want on your website, can I place a special order?
Yes you can! Go to ANY COLOUR and choose the design you want and then fill in the form. Note that special orders can take up to 3 weeks to deliver.

How do I make a return?
Please visit our return section to find information on how to make your return. There you will find all the information you need on how to return your items to us!

How do I know if the purchase I made was successful?
When you make a purchase with carolinesvedbom.com, we will send you a confirmation e-mail with the details. If you haven’t received a confirmation e-mail within 24 hours of your purchase, please check your spam folder or trash folder and if you still can’t find anything, please contact us.

Unfortunately we have longer delivery times at the moment due to a conference with our entire team. We are back at the office again the 24th of September and will handle your orders as soon as possible after that. Sorry for the delay and we hope you understand!

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